How we work

In an era when health and wellbeing is more important than ever before and UK employment is grappling with perpetual change, embracing challenge and moving forward are vital.

Our expert consultant and customer service teams are renowned. Their knowledge, expertise and commitment means they get to know what works really well for you and when relevant, are able to think further than the usual solutions. Once you’re on board, they’re always on hand to answer any queries or take on your claims.

They fully appreciate that spending wisely is the only way forward, so they’ll source you good deals and will be clever with your budget where they can.

Our values

These guide our actions and decisions. They describe how we behave and help shape our reputation.

Bespoke consideration for people, companies and partners.

Informed choices for building trusted relationships.

Valued and different alternatives for improved outcomes.

Committed determination to all-round excellence.

Transparent understanding for absolute confidence.

Our customers

We work with small, medium and large companies, business partners and consumers. We have over 750 corporate clients, 2,500 SMEs and 5,000 consumer customers – each one is treated with the same care and respect.

You all have different needs, but we find out what they are and then match them to the right health, protection, wellbeing or online solution.

Working for us

We have just over 160 employees split over three UK sites in Redhill, Surrey, central London and Baildon, Yorkshire. It is the skill and passion of these employees that makes us, so if you’re keen to help improve the wellbeing of many employers and their staff, or consumers and their families, within a dynamic and supportive team environment, please talk to us.

We are handpicked for our ability to work with clients and each other. We specialise in blending expert advice with peace of mind. Of course, we ideally need a certain skill level when recruiting new employees, but it is the ‘attitude-fit’ that we’re really after. So if you’re interested, make sure that some of our values match yours first.

You can view our current vacancies here.

Our history

Punter Southall Health & Protection has grown considerably since its launch in 2010 and is one of the most innovative and strongest health, protection and wellbeing advisers in the UK.

Our recent milestones In February 2013 we launched Gladis, a unique online self-service platform used by companies to reduce the widespread risk and cost issues of managing protection insurances for their employees.

In July 2014, we launched Healthsmart – a service that integrates occupational health, absence management and employee benefits to get employees back to work as soon as possible.

In October 2014, we began distributing Havensrock’s unique group life assurance products with bespoke solutions for pension trustees. This was followed in April 2015 by the launch of Havensrock Income Protection, which for the first time joined wellbeing and group income protection in the same product.

In July 2015, we became Punter Southall Health & Protection.

In 2017 Punter Southall Health & Protection were invited to contribute to the latest edition of the Parliamentary Review.

Parliamentary Review. 

You can read our insights on pages 47-49.

Our linked acquisitions We acquired Enrich Reward Limited, the employee benefits consultancy in 2013 and The Private Health Partnership (PHP), the well-established health group with a 25 year successful history, incorporating RedArc and Medical Care Direct, in July 2014.

Our Awards


Shortlisted – Best benefits communications – large employer – Employee Benefits Awards

Shortlisted – Benefits team of the year – Employee Benefits Awards

Shortlisted – Best flexible benefits plan – Employee Benefits Awards


Best Healthcare Trust Intermediary – Health Insurance Awards


Best Employee Benefits Intermediary – Cover Excellence Awards

Group PMI Intermediary – Health Insurance Awards

Health Insurance Intermediary of the Year – Health Insurance Awards


Healthcare and Wellbeing Consultant of the Year – Workplace Savings & Benefits awards

Best Health Trust Intermediary – Health Insurance Awards 2012, 2013 and 2015


We’re pleased to let you know that Punter Southall Health & Protection Ltd has recently joined award-winning business, Howden, and that we are now part of the Hyperion Insurance Group.

Going forward we will now be known as Howden Employee Benefits & Wellbeing and to find out more about the extended range of services we can now offer you, please click here.

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